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Terms of Use

Terms and Conditions for Hans Retail LLC

Welcome to hanslumiere.com. By using this website, you agree to be bound by the Terms and Conditions set out below.

All Sales/Promotions

  • Final Sale: All sales and promotional orders are final. For any issues, please email sales@hanslumiere.com or call us at +1 (848) 200-0049.
  • References: References to "we", "us", and "Hans Lumiere" are to Hans Retail LLC.

Online Shopping

  • Accuracy: We strive to ensure all prices, pictures, and descriptions are correct. Product images may vary depending on your monitor and computer equipment.

Order Processing

  • Processing Time: Orders typically process within 1-2 business days, excluding holidays/promotional seasons. We ship Monday through Friday.
  • Order Acceptance: Orders are subject to acceptance under these Terms and Conditions. Reselling our products on third-party platforms (Amazon, eBay, etc.) is prohibited.
  • Non-Acceptance Reasons: Non-acceptance may occur due to out-of-stock items, payment authorization issues, pricing errors, or system failures.

Tracking Your Order

  • Tracking Information: Once shipped, you will receive an email with tracking information. If tracking shows delivery but you haven't received your order, please contact sales@hanslumiere.com.

Address Accuracy

  • Responsibility: Ensure correct shipping address. Changes or cancellations must be requested immediately after placing the order.

Hans Lumiere Pick-Up

  • No Pick-Up Service: Currently, we do not offer a pick-up service.

Order Cancellation

  • Cancellation Policy: Contact us to cancel orders before delivery. Immediate processing may prevent cancellation.

Returns Policy

  • Refer to Return Policy: Please see our Return Policy for details.

Payment Methods

  • Accepted Payments: We accept US Dollar payments via MasterCard, Visa, Visa Debit, and PayPal. We use SSL technology to protect your payment details.

Pricing Policy

  • Errors: We reserve the right to correct pricing errors. You will have the option to reconfirm or cancel your order if an error is found.

Product Availability

  • Stock: Once an item is sold out, it will be removed from the website as soon as possible. Orders are subject to availability.

Member Account

  • Account Responsibility: You are responsible for maintaining account confidentiality and notifying us of any unauthorized use.

Content/Activity Prohibited

  • Prohibited Activities: Unauthorized commercial communications, malicious content, and unlawful activities are prohibited. We reserve the right to remove content and terminate access.

Florida Law

  • Compliance: We comply with the Florida Telemarketing Act and Do Not Call Act for Florida residents.

Liability and Indemnity

  • Limitation: We are not liable for direct, special, incidental, indirect, or consequential damages. You agree to indemnify us against all claims and expenses arising from your breach of these Terms and Conditions.

Comments and Complaints

Jurisdiction

  • Governing Law: These Terms and Conditions are governed by US law and disputes will be resolved in US courts.

General

  • Changes: We may change these Terms and Conditions at any time. Non-compliance with our obligations due to causes beyond our control is not our responsibility.
  • Waiver: No action on our part constitutes a waiver of any provisions of these Terms and Conditions.

Entire Agreement

  • Agreement: These Terms and Conditions constitute the entire agreement between you and Hans Retail LLC.

SMS/MMS Mobile Message Marketing Program Terms and Conditions

  • Program: By opting into our mobile messaging program, you agree to these terms. Participation indicates consent to receive autodialed or prerecorded messages.
  • Opt-Out: To opt out, reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message.
  • Program Description: Participants may receive messages about lighting products and promotions.
  • Cost and Frequency: Message and data rates may apply. Message frequency varies.
  • Support: For support, text “HELP” or email sales@hanslumiere.com.
  • Disclaimer: The Program is offered "as-is" and may not always be available. We are not liable for message delivery failures.
  • Participant Requirements: Participants must have a capable wireless device and text messaging service.
  • Age Restriction: Participants must be 13+ years old. Parental permission required for those aged 13-18.
  • Prohibited Content: Sending fraudulent, objectionable, or unlawful content is prohibited.
  • Dispute Resolution: Disputes will be resolved through arbitration in Phoenix, Arizona.
  • Miscellaneous: Changes to the Program or these terms will be communicated. Participants are responsible for reviewing terms periodically.

Phone Call Permissions

  • Privacy Commitment: By using our website, you consent to the collection, use, and disclosure of your information as outlined.
  • Information Collection: We collect personal and payment information for order processing and communication.
  • Information Use: Collected information is used for order fulfillment, communication, marketing, and service improvement.
  • Information Sharing: We may share information with service providers, marketing partners, and legal authorities as necessary.
  • Security: We use industry-standard security techniques to protect your data.
  • Opt-Out: You can opt out of marketing communications by emailing sales@hanslumiere.com.

UK/EU Terms of Service

  • Compliance: Ensure compliance with import/export laws.
  • Privacy: Your information is collected, used, and stored per the Merchant and Passport's privacy policies.
  • Modifications: Passport may change these terms at any time.
  • Severability: If any part of these terms is invalid, the rest remain effective.
  • Jurisdiction: Disputes are resolved in California, US courts.
  • Language: Agreement and documents are in English.

Refer-a-Friend Program Terms & Conditions

  • Qualified Referral: Defined as a purchase by a new customer referred through your link.
  • Reward Payments: Rewards are paid in increments of $10, up to 50 referrals per year.
  • Eligibility: Only individuals can participate. Businesses cannot use the program for lead generation.
  • No Spam: Comply with all "SPAM" laws. Bulk email distribution is prohibited.
  • Account Closure: Accounts may be closed for questionable use or violation of terms.
  • Program Changes: Hans Retail LLC reserves the right to cancel or change the program terms at any time. Unclaimed rewards will be forfeited.

For any questions or concerns, please contact us at sales@hanslumiere.com.
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