Help & FAQs

Simply browse our collections, select your preferred lighting product, add it to your cart, and complete checkout. You’ll receive an order confirmation email once your purchase is successful.

We accept major credit and debit cards, secure online payments, and other payment methods available at checkout.

If your order has not yet been processed or shipped, please contact us as soon as possible. Once an order is shipped, changes or cancellations may not be possible.

Yes, Hans Lumiere offers worldwide shipping. Delivery times may vary depending on your location.

Processing time usually takes 1–3 business days. Shipping time depends on your country and selected shipping method. Estimated delivery times are shown at checkout.

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your delivery.

Some products include bulbs, while others do not. This information is clearly listed on each product page under specifications.

Many of our lighting products feature energy-efficient LED technology designed for long lifespan and reduced power consumption.

Most of our lights are designed for easy installation. However, for ceiling lights, chandeliers, or hardwired fixtures, we recommend installation by a qualified electrician.

We accept returns within the specified return period, provided the item is unused, undamaged, and in original packaging. Please review our Return Policy page for full details.

If your order arrives damaged or defective, contact us immediately with photos. We’ll arrange a replacement or refund as quickly as possible.

Yes, many of our lighting products include a manufacturer or store warranty. Warranty details are listed on individual product pages.

Our products meet relevant safety and quality standards and are sourced from trusted manufacturers.

You can reach us through our Contact Us page for product questions, order assistance, or general inquiries.

Yes! If you need help choosing the right light for your space, feel free to contact our support team—we’re happy to assist.

You can submit a product review through our Review Submission page or directly on the product page after purchase.

Customer reviews help others make informed decisions and allow us to continuously improve our products and service.